A little more
reassurance. Included.

A new customer who enters a valid friend’s referral code before their first booking receives 50% off eligible cleaning. Their 10% first-clean welcome bonus combines with it for 60% off the original eligible cleaning subtotal, and White Glove inspection is included ($49–$79 value).

A new customer without a referral receives 10% off eligible cleaning plus White Glove inspection ($49–$79 value). Neither first-clean path has a dollar cap.

After the referred customer’s first clean is completed and the discounted balance is fully paid, the referrer receives one 50%-off reward for a future eligible cleaning visit. A booking or deposit alone does not unlock it.

One referral reward per visit. Referrals must be for a genuinely new household or business customer, with no self-referrals or referrals between your own properties.

There are two approved combinations. A referred new customer combines a 50% referral benefit with the 10% first-clean welcome bonus. A returning customer combines an earned 50% referral reward with a valid 10% 24-hour rebooking offer.

Each combination is additive on the original eligible cleaning subtotal: 50% + 10% = 60%. Other percentage promotions and free-clean rewards do not combine unless Fresh Linen states otherwise on the final quote.

The 24-hour rebooking window begins at the cleaner’s original clock-out. The new booking request must be placed in that window, but the appointment can be later.

A separate Level 3 Master Cleaner checks every agreed task and signs off before the job closes. In-person inspection is preferred; appropriate photo and video review is also available. Level 3 is Fresh Linen’s internal qualification.

When it is not included through an offer or status benefit, White Glove costs $49 for Turnover, Light and Medium, or $79 for Heavy and Deep.

Standard includes one professional cleaner, your selected package, agreed scope and Fresh Start Promise. A Two-Cleaner Team is a separate option: two people clean together, including at least one Level 3 Master Cleaner, for an additional 10% of the cleaning subtotal. This team option does not itself include a separate inspection.

Gold members can reserve one included White Glove inspection per calendar quarter while their Gold status is active. Quarters reset January 1, April 1, July 1 and October 1, in Maine time. Select the benefit when placing your booking; the appointment can be later. Unused inspections do not carry over. An included inspection from another offer does not use your quarterly Gold benefit. Existing agreed bookings keep their included inspection.

Points are earned after completion and full payment on eligible cleaning paid after promotions and point redemption. Team and inspection fees, same-day priority, taxes, tips and products do not earn cleaning points.

A qualifying visit is completed, fully paid and includes a positive eligible amount paid in money. Deposits, cancellations, free corrective visits and fully point-funded cleans do not count. Refunds reverse the affected earning, stamp and qualifying visit.

Every ten qualifying cleans earns one free-clean reward. Points, punch-card stamps and member status are separate benefits, and your account shows each balance.

100 points redeem for $1. Use at least 100 points when redeeming, then whole points worth one cent each. Points plus cash are welcome.

The eligible percentage offer applies first to the cleaning package, square footage and selected cleaning extras; earned points can then reduce the remaining eligible amount. Team and inspection fees when not included, same-day priority, taxes, tips and products do not receive percentage cleaning discounts.

Points are not cash and cannot be sold or transferred. Cancellation releases reserved points. Previously accepted prices and earned commitments remain honored.

If an eligible White Glove visit reaches the Fresh Start Promise reimbursement trigger, the existing reimbursement applies and you receive one free Turnover at the affected property. Request it within 90 days of the recorded fault-found date; the appointment can be later.

White Glove reporting starts at final inspected close-out: Turnover reports within one hour and before guest arrival; other cleans within 24 hours. The existing return/clock-in deadlines remain two hours for Turnover and 48 hours for other cleans after an eligible report with agreed access.

Inspection approval does not remove your right to report a missed agreed task.